Refund policy

At Vercettis, we want you to be completely satisfied with your purchase. If you receive a product that has an issue, our team is here to help.

🔄 Return & Exchange Eligibility

We accept returns and exchanges within 7 days of receiving your order in the following cases:

• Wrong product or wrong size received.

• Product received damaged or defective.

• Manufacturing defect in the product.

To be eligible, the product must be unused, unwashed, unworn, and in its original condition, with all tags and packaging intact.

❌ Returns & Exchanges Will Not Be Accepted If:

• The product has been worn or washed.

• The product has been damaged, altered, or used improperly.

• Original tags or packaging are missing.

• The return/exchange request is made after 7 days of delivery.

📦 How to Request a Return or Exchange

Please contact us within 7 days of receiving your order and provide:

• Order Number

• Customer Name

• Contact Number

• Reason for return/exchange

• Clear pictures or video of the product, if required

Our team will review your request and guide you through the return or exchange process.

💰 Refund Policy

If your return is approved, the refund will be processed after the returned product has been received and inspected by our team.

Refunds are only applicable to approved returns and are subject to our return conditions.

📞 Need Help?

For any questions regarding your return or exchange, please contact us:

📱 Phone: 0302-2489708
✉️ Email: vercettissupport1@gmail.com

Our customer support team will be happy to assist you.